ventoro group
Craig jenkins
Craig’s 30-year banking career covers key functions essential to driving change and effectively implementing business strategies. With expertise in crafting go-to-market strategies for retail, small business, and commercial operations across 13 countries (including Canada, the US, and regions in Latin America and the Caribbean) and four major international banking franchises, Craig has supported businesses navigating technological, regulatory, and competitive shifts to achieve lasting success.
Craig pairs his extensive experience with a University of Chicago MBA (Honors) and a strong focus on quantitative analysis to deliver measurable benefits from critical initiatives.
We specialize in:
1. Tackling strategic challenges and driving strategic changes
2. Operationalizing and sustaining strategic shifts with a focus on adoption
3. Diagnosing and enhancing existing operations, such as salesforce optimization, structured sales and service models, and improved multichannel coordination
Our expertise in customer and employee experience, channel management, and product management enables us to create practical solutions. We emphasize phased plans that provide early value while progressively building for long-term success.
Additionally, we offer limited support and collaborate with trusted partners in areas such as:
· Program/implementation governance
· Contact center optimization and integration
· Omnichannel integration and transaction diversion
· Competitive analysis, M&A consultation, and integration
· Bilingual English/Spanish senior leadership support and board representation
Danny Llaguno
Danny Llaguno is an experienced retail banking professional with over 25 years of international expertise across Latin America and the Caribbean. Known for his leadership in digital transformation, customer experience, product innovation, and small business banking, he has spearheaded multi-country projects that have upgraded banking channels, boosted sales efficiency, and enhanced customer strategies in diverse markets.
Now based in Toronto, Danny recently served as Vice President of Retail and Small Business Support for Scotiabank in the Caribbean, Central America, and Uruguay. He led regional teams focused on digital optimization, product management, customer segments (including affluent and small business), and sales channel strategies, managing over $25 billion in assets and liabilities across six countries. He also played a key role in the regional digital onboarding transformation.
During his tenure at Scotiabank, Danny held senior roles in personal lending, external sales, card strategy, and international product development, implementing segment models, customer lifecycle frameworks, credit policies, and reward programs in regions like Chile, Colombia, Mexico, Peru, and the Caribbean. His leadership resulted in significant improvements in productivity and digital adoption.
His career began in Ecuador, where he worked in consulting and financial services, taking on leadership roles in product management, dealer relations, and business development. Danny’s global perspective is backed by strong academics, including an Executive Master in Finance, a Fintech Certificate from MIT, and studies at the Wharton School of Business and Escuela de Organización Industrial in Spain. Fluent in Spanish and English, he brings a unique blend of skills and experience to any organization.
jose vieira
Jose Vieira is a visionary leader with over 30 years of global experience driving operational excellence and transformative change in international banking. Known for leading innovation, optimizing operations, and enhancing customer experience through strategic leadership and digital modernization, he has a proven track record in delivering impactful results.
Core Competencies:
- Transformation & Change Leadership
- Operational Efficiency & Optimization
- Strategic Planning & Execution
- Multi-Jurisdictional Expertise
- Automation & Digital Innovation
- Organizational Design & Restructuring
Career Highlights:
- Successfully led multimillion-dollar transformation programs across several countries, achieving cost reductions, increased productivity, scalable growth, and improved customer experience.
- Managed teams of over 500 FTE, implementing centralized operating models and automated workflows across multiple geographies.
- Transitioned fragmented operational structures into centralized hubs, enhancing scalability, efficiency, and cost-effectiveness.
- Oversaw a multimillion-dollar PMO portfolio for the Caribbean and Central America, managing financial and operational aspects.
- Modernized cash processing operations in the Caribbean with automation, better controls, and third-party service provider engagement.
- Directed crisis response efforts during hurricanes and COVID-19, delivering automated financial solutions aligned with government strategies.
- Launched a digital onboarding platform for mobile retail account openings, driving growth and digital transformation.
- Developed and implemented a multimillion-dollar imaging and workflow system, improving accuracy, efficiency, and customer satisfaction.